Our Commitment to Customer Satisfaction
At asromatimes.com, we strive to provide our valued customers with a seamless and satisfying shopping experience. This includes ensuring that you are completely satisfied with your purchase and have the option to return items if necessary.
Returns Policy
You can return any item within 30 days of receiving your order. Items must be in their original condition and packaging to be eligible for a return.
To initiate a return:
- Visit our Returns page on our website.
- Enter your order number and the reason for your return.
- Submit your request and follow the instructions provided.
- Once we have received your return authorization number, pack the item securely in its original packaging and attach the return label.
- Drop off the package at your nearest shipping carrier.
Refund Policy
We will process your refund within 7 days of receiving your returned item. Refunds will be issued to the original payment method used for your purchase.
Please note:
- Shipping costs are non-refundable
- Items that are not returned in their original condition and packaging may not be eligible for a full refund
The following items are not eligible for return or exchange:
- Customized items
- Sale items
- Gift cards
Contact Us
If you have any questions about our Refund and Returns Policy, please contact our customer service team at asromatimes@hotmail.com. We are always happy to assist you.
We hope this Refund and Returns Policy is clear and easy to understand. If you have any questions, please feel free to contact us.